Why a Privacy Policy?

Edsensia (“we”, “our”, or “us”) is committed to protecting the privacy and personal data of our learners, clients, instructors, partners, and website visitors.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our services through our website and learning platforms.

At Edsensia, we take your privacy seriously. This policy explains what information we collect, why we collect it, and how we protect it.

Information We Collect

We may collect the following personal and organisational information when you use our services or register on our website or learning platform.

Personal Information

This may include:

• Full name
• Email address
• Phone number
• Job title or role
• Account login details

Organisation Information

Where services are purchased by an organisation, we may collect:

• Organisation name
• Organisation contact details
• Organisation address
• Billing information

You may provide this information when:

• Purchasing training courses
• Registering for an account
• Signing up for a free trial
• Contacting us for support or enquiries

How We Use Your Information

We collect and use your information to:

• Deliver and manage our training services
• Provide access to our learning platform and courses
• Process payments and manage subscriptions
• Communicate with you about your account or services
• Improve and develop our services
• Respond to enquiries and provide customer support
• Send relevant updates about our services or new offerings (where permitted)

We only process personal data when we have a lawful basis to do so, such as fulfilling a contract, complying with legal obligations, or where you have given consent.

Sharing Your Information

Edsensia does not sell personal information.

We may share personal information only in the following circumstances:

With Your Consent

Where you have agreed that information can be shared.

Service Providers

We may share information with trusted third-party service providers who help us operate our services, such as:

• Learning platform providers
• Payment processors
• IT and hosting providers
• Customer support tools

These providers are required to keep your information secure and may only use it to deliver services on our behalf.

Legal Requirements

We may disclose information if required by law, regulation, or court order, or when necessary to protect our legal rights.

Business Transfers

If Edsensia is sold, merged, or transferred, personal information may be transferred to the new owner as part of the business assets.

Data Retention

We keep personal information only for as long as necessary.

Typically:

• Information is retained while you remain an active user or client
• After termination of services, data may be retained for up to 12 months for administrative, legal, or auditing purposes
• Backup records may remain for up to 3 months before permanent deletion

You may request deletion of your data earlier where applicable.

Security of Your Information

We implement appropriate technical and organisational security measures to protect personal information from:

• unauthorised access
• loss or misuse
• alteration or disclosure

These measures include secure servers, access controls, and encryption where appropriate.

While no online system can guarantee complete security, we follow industry best practices to protect your data.

Email Communications

Edsensia follows responsible and permission-based email practices.

Emails from Edsensia may include:

• account notifications
• service updates
• training information
• relevant promotional content

You can unsubscribe from marketing communications at any time.

Call Recordings

Where applicable, incoming and outgoing calls may be recorded for:

• training purposes
• service quality monitoring
• contractual obligations

Call recordings are stored securely and are not shared with third parties. They may be retained for up to 24 months.

External Links

Our website or learning platform may contain links to external websites.

While we review links at the time of publication, we are not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of any external sites they visit.

Your Data Protection Rights

Under the UK GDPR, you have several rights regarding your personal data.

These include the right to:

Access Your Data

You can request a copy of the personal information we hold about you.

Correct Your Data

You may request correction of inaccurate or incomplete information.

Request Deletion

You may request that we delete your personal information where there is no legal reason for us to keep it.

Restrict Processing

You may request that we limit how your information is used in certain situations.

Object to Processing

You have the right to object to certain types of processing, including direct marketing.

Data Portability

You may request that your data be transferred to you or another organisation in a structured electronic format.

Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

Requests can be made by contacting us and providing proof of identity.

We aim to respond to all valid requests within one month.

Contact Us

If you have questions about this Privacy Policy or how we handle personal data, please contact us.

Edsensia
Website: https://edsensia.com
Email: info@edsensia.com

We aim to respond to all enquiries within 24 hours.

Changes to This Policy

Edsensia Ltd may update this Privacy Policy from time to time.

We will ensure that the most recent version be available on our website. Continued use of our services indicates acceptance of any updates to this policy.