Care Certificate (UK) (Standard 1 – 16)

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About Course

Welcome to the Care Certificate

Congratulations on taking this important step in your career in health and social care.

The Care Certificate is the recognised introductory standard for everyone working in non-regulated roles across health and adult social care. Whether you are new to the sector or refreshing your knowledge, this course gives you the essential skills, knowledge and behaviours you need to provide safe, compassionate and high-quality care every single day.

What is the Care Certificate?

Developed and reviewed by Skills for Care, Health Education England and Skills for Health in 2025, the Care Certificate sets out 16 clear standards that every care worker should meet. It ensures that you and your colleagues have the same strong foundation – no matter where you work.

It is designed specifically for the non-regulated workforce (such as care assistants, support workers, healthcare assistants and many other roles). Regulated professionals like nurses, doctors and social workers already cover similar content in their professional training, so they do not need to complete the Care Certificate.

We are here to support you every step of the way.

Welcome aboard – let’s begin.

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What Will You Learn?

  • Understand your role and responsibilities clearly
  • Covers what is required to be caring
  • Deliver person-centred care that respects people’s dignity, choices and wellbeing
  • Communicate effectively, protect privacy, prevent infection and safeguard adults and children
  • Feel confident in your ability to work as part of a team and raise concerns when needed

Course Content

Standard 1: Understand Your Role
Learning Objectives By the end of this module, you will be able to: • Understand your own role and the main responsibilities that come with it • Work in ways that have been agreed with your employer • Understand the different working relationships in health and social care • Work effectively in partnership with others

  • Standard 1: Understand Your Role

Standard 2: Personal Development
Learning Objectives By the end of this module, you will be able to: • Agree a personal development plan • Develop your knowledge, skills and understanding • Use feedback and reflection to improve your practice • Identify support and learning opportunities for your ongoing development

Standard 3: Duty of Care
Learning Objectives By the end of this module, you will be able to: • Understand what duty of care and duty of candour mean • Manage dilemmas that can arise with duty of care • Respond appropriately to comments and complaints • Deal effectively with incidents, errors and near misses • Handle confrontation and difficult situations safely

Standard 4: Equality, Diversity, Inclusion and Human Rights
Learning Objectives By the end of this module, you will be able to: • Understand what is meant by equality, diversity, inclusion and discrimination • Work in ways that promote equality and inclusion • Recognise and challenge discrimination • Understand how human rights apply in adult social care • Support individuals to make informed choices

Standard 5: Work in a Person-Centred Way
Learning Objectives By the end of this module, you will be able to: • Understand person-centred values • Work in a person-centred way • Establish consent when providing care or support • Support individuals to make choices • Support individuals to maintain their identity

Standard 6: Communication
Learning Objectives By the end of this module, you will be able to: • Explain why communication is important in care settings • Communicate effectively with individuals using different methods • Identify and reduce barriers to communication • Use verbal and non-verbal communication appropriately • Access support and services to help communication • Maintain confidentiality when sharing information

Standard 7: Privacy and Dignity
Learning Objectives By the end of this module, you will be able to: • Understand what is meant by privacy and dignity • Support individuals to maintain their privacy in care settings • Promote dignity during all care and support activities • Support individual choice and independence • Identify situations where privacy and dignity may be compromised • Respond appropriately if dignity is not respected

Standard 8: Fluid and Nutrition
Learning Objectives By the end of this module, you will be able to: • Understand the importance of good nutrition and hydration • Support individuals to eat and drink safely • Recognise risks related to poor nutrition and dehydration • Follow care plans and agreed ways of working • Support individual dietary needs and preferences • Know when and how to report concerns

Standard 9: Awareness of Mental Health and Dementia
Learning Objectives By the end of this module, you will be able to: • Understand what is meant by mental health, dementia and learning disabilities • Recognise the needs of individuals with these conditions • Understand the importance of person-centred approaches • Identify behaviours that may be associated with these conditions

Standard 10: Adult Safeguarding
Learning Objectives By the end of this module, you will be able to: • Explain what safeguarding adults means • Describe different types of abuse and neglect • Recognise signs and indicators of abuse • Respond appropriately to safeguarding concerns • Understand how and why to report and record concerns

Standard 11: Safegaurding Children
Learning Objectives By the end of this module, you will be able to: • Understand what safeguarding children means • Recognise different types of abuse and neglect affecting children • Identify signs and indicators of abuse • Know how to respond to safeguarding concerns involving children

Standard 12: Basic Life Support
Learning Objectives By the end of this module, you will be able to: • Understand what basic life support is • Recognise when basic life support may be needed • Understand the basic steps to take in an emergency • Know the importance of emergency procedures and seeking help

Standard 13: Health and Safety
Learning Objectives By the end of this module, you will be able to: • Understand your responsibilities for health and safety • Identify common hazards in care settings • Reduce risks and work safely • Follow infection prevention and control procedures • Respond to accidents, incidents and emergencies • Report and record health and safety concerns

Standard 14: Handling Information
Learning Objectives By the end of this module, you will be able to: • Describe the agreed ways of working and legislation regarding the recording, storing and sharing of information • Explain why it is important to have secure systems for recording, storing and sharing information • Keep records that are up to date, complete, accurate and legible • Know how and to whom to report if agreed ways of working are not followed

Standard 15: Infecton Prevention and Control
Learning Objectives By the end of this module, you will be able to: • Understand what infection prevention and control means • Recognise how infections spread • Follow standard precautions to prevent infection • Use personal protective equipment (PPE) correctly • Respond appropriately to infection risks and incidents

Standard 16: Awareness of Learning Disability and Autism
By the end of this module, you will be able to: • Understand what learning disability and autism are and how they affect people differently • Recognise the importance of seeing each person as an individual, not a diagnosis • Interact appropriately and make reasonable adjustments to support people effectively • Promote dignity, inclusion and person-centred care for everyone you support

Care Certificate Assessment and Clinical Placement Workbook

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